Support services
Maintain your business continuity with 24/7 support services to sustain your operation and production with Alcatel-Lucent Enterprise solutions
Your employees expect high availability and sufficient capacity for their communication and application needs. To ensure investments in network and communications solutions are complete, 必须考虑支持服务. Support will enable you to benefit from our experience to quickly solve issues to maintain that availability and capacity.
Alcatel-Lucent Enterprise delivers support services are your choice by our business partners or directly from ALE.
We will provide you and our Business Partners 24/7 access to ALE Technical Support with remote diagnostics by phone and online. You will get access to firmware updates, important documentation and our knowledge base. In addition, we will exchange faulty equipment for working ones be it under warranty, 根据服务合同.
Highlights
- Get 24/7 support via your Business Partner or directly via Alcatel-Lucent Enterprise
- Access the support portal to report issues and access documentation, 固件和已知问题的解决方案
- Benefit from clear service level objectives to reach your desired service levels
Features
- Benefit from adapted services depending on your profile: as a business partner or as an end-customer – we support you all the time
- Access hardware and software support for your communications and network solutions.
- Get replacement of faulty hardware and get assistance via remote diagnosis
- Entitle your IT personnel to contact ALE directly and offer them 24/7 access to ALE Technical support with possibility to submit service issues, 访问ALE的支持门户获取文档, 固件和已知问题的解决方案.
- Benefit from fast issues resolving thanks to our system of 4 severity level scale of issues.
Customer Benefits
Get 24/7 support thanks to a service based on issues severity
确保公平和承诺的支持, Alcatel-Lucent Enterprise assigns each issue a 4 severity levels from critical to low.
多亏了这种严重程度, we can deliver you support within the next 30 minutes after your request for the most critical issues.
Whether you are a Business Partner looking for best support to your customers, or a user of ALE solutions that would like to get access to this service, ALE provides you with all support service on Network and Communications solutions as well as IT solutions from other vendors. Check the partner locator to find out about the business partners in your country.
Get full support for your network infrastructure
Alcatel-Lucent Enterprise commits to deliver the best support possible to get your network infrastructure up to speed 24/7 for any product delivered by us.
Upon request, support services can be delivered via Business Partners or via ALE directly; and is made of:
- Software and hardware support with various service levels
- 直接联系提交服务请求
- 访问ALE支持门户
- 协助远程诊断
These offers may vary depending on your country.
Benefit from support services for communications
We tailor our support offer based on your challenges and needs. 您的通信解决方案, 我们可以提供硬件, 软件和第三方支持服务, 所有这些都取决于你的问题的紧急程度.
Depending on your communication environment, we narrow down our services by delivering:
- Assistance in installation and maintenance of the products
- Migration path for switch to new generation of products
- Standard Hardware support services that is made of Return-To-Factory, 先进的替代, 按需维修和死亡到达服务, that ensures you have a satisfying quality of our products
- Flexible models that enables extension of warranties
These offers can vary depending on your country.
支持文档
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解决方案卓越服务
DownloadThe Alcatel-Lucent 解决方案卓越服务 is a single, comprehensive support agreement delivered through our global network of Partners.
